Your support towards Fly Thread is always appreciated! If you are not entirely satisfied with your purchase, we're here to help.
All of our designer pieces are guaranteed to be authentic. In the instance that you think your item is not authentic, please reach out to us within the first 30 days of purchase. After the 30 day period, we will not offer our authenticity guarantee. Proof, or explanation of why the item is counterfeit needs to be provided by the buyer.
You have 14 days from the point of receipt to return an item for a full refund. If an item is returned after the 14 day period has passed, it will be returned to the sender or will succumb to a 25% re-stocking fee. To be eligible for a return, your item must be unused and in the same condition that you received it. Once the item has been reviewed, and inspected is when the refund will be processed. A notification will be sent to you stating when we have received the item, and then again when we are processing a refund. Please allow 5-10 business days to see the refunded amount in your statement.
We do not accept returns on swimwear.
An item may be exchanged within the first 30 days of the purchase. If you are interested in an exchange please reach out before you send the item.